Casino UK - the online casino

Below are the most frequent questions we receive. The answers are designed to help make playing at The Casino as easy as possible. If you require any additional information, please do not hesitate to contact our Customer Service Team via email or call them - tollfree.

Questions

How safe and secure is my information with the casino?

Our casino software uses 128-bit Secure Socket Layer (SSL) Digital Encryption to protect the details of your credit card transactions on the Internet. This is the Internet security standard demanded by major financial institutions for online transactions. If you are uncomfortable including your credit card numbers in any e-mail correspondence, you always have the option of telephoning your details through to our Customer Service Team - toll free.

The Casino is firmly committed to keeping your information private. Please read our Privacy Policy for details about our security measures.

How do I get started?

To start playing at the casino you will need a copy of our FREE casino software installed on your computer. If you do not yet have a copy of our casino software, please download it by clicking on the 'Download' button on this page.

Once you have downloaded, click on the The Casino icon (normally saved to your desktop) to start playing. A 'Lite" version of the software includes a basic pack of games that allows you to start playing online immediately. You then have the option to add more games.

When you want to play: connect to the Internet; run the casino software from your computer and log in to our casino software with your unique Account Number and Password. Click on the casino game of your choice and use your available credits to place your bets and add to your winnings.

How do I get my Log in and password?

Whether you play at The Casino for cash with a Real Money Account or for free with a Guest Account, you will always need to connect to our casino server through the Internet. When you have successfully downloaded the software and saved it on your PC, click on the The Casino icon, which is normally saved to your desktop. You will be prompted to complete a registration form and choose your own password. You will subsequently be provided with your account number. Keep this in a safe place, as you will need it every time you wish to play at the casino.

If you forget your Account Number or Password, please contact our Customer Service Team (in order to comply with eCogra's strict policies on account details, we are only able to provide players account details after positively identifying a player over the phone) who can look up your Account Number from our database and reset your password, so that you can gain access to your personal account.

You can change your password at any stage through the Options section on the start-up screen of the Casino software.

Can I open a Real Money Account or play for free as a Guest?

The choice is yours! You can open a Real Money Account, where you play with real money, or a Guest Account, where you play with free credits, or both. During the installation process you will receive a prompt asking you what type of account (Real Money Account or Guest Account) you wish to open. Click on the applicable choice and follow the simple instructions. Please remember to keep your password and account number in a safe place.

If you want to buy credits, you will be required to deposit money into your Real Money Account. For more information on how to deposit money into your Real Money Account, Click Here.

Our casino software uses 128-bit Secure Socket Layer (SSL) Digital Encryption to protect the details of your transactions on the Internet. This is the Internet security standard, as demanded by major financial institutions, for online transactions. If you are uncomfortable including your credit card numbers in any e-mail correspondence you always have the option to telephone your details through to our Customer Service Team - toll free.

How many accounts may I have?

You may only have one Real Money Account per household. Please note that all promotions are available only once per person, family, household address, e-mail address, credit card number, and environments where computers are shared (university, fraternity, school, public library, workplace, etc). You may only have one Guest Account per person. You may have both a Real Money Account and a Guest Account.

Which credit cards may I use?

The Casino accepts all valid VISA and MASTER cards. Our casino software uses 128-bit Secure Socket Layer (SSL) Digital Encryption to protect the details of your credit card transactions over the Internet. This is the Internet security standard, as demanded by major financial institutions, for online transactions. If you are uncomfortable including your credit card numbers in any e-mail correspondence you always have the option to telephone (toll free) your details through to our Customer Service Team.

Is it legal for me to gamble online?

Play at The Casino is available only to persons older than 21 years of age, or the legal age of the majority in their jurisdiction, whichever is greater. Minors may not, under any circumstances, play at this online casino.

All play by any ineligible person will be voided, including any winnings accruing to that person. We reserve the right to request proof of age at any stage in order to enforce the prohibition of casino play by minors. Casino play at this online casino is available only to persons resident in jurisdictions where such participation is legal and not prohibited.

What age do I need to be to play at the casino?

Play at the Casino is available only to persons older than 21 years of age, or the legal age of the majority in their jurisdiction, whichever is greater.

How do I contact the Casino?

The Casino has a 24/7 Customer Service Team. The local time at our Support Desk is GMT + 2 hours. When requesting a return call from the Casino please include your own time zone so we can return your call at a convenient time for you. Click here to contact our Customer Service Team.